Application Analyst Store Applications

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Application Analyst Store Applications

Full-time, 38 hours a week, IHQ Zwaagdijk-Oost

Do you want to play an important role in managing, developing and improving applications used within the Action Stores? Do you want to optimise and stabilise the processes in various applications used throughout the stores? 

As Application Analyst you understand more than just the functional aspects of the Store Applications like Cash Registers, Order terminals, SAP and a communication and documentation platform; you also know how it fits in the business processes of Action as you will be the linking pin between Technology and the Store Operations key users. Besides that you have a broad view on the system landscape. You gain knowledge of impact on connecting systems.

Your daily tasks

The Application analyst manages and coordinates the work between key users and IT suppliers to help and support the users. You also monitor and proactively create and optimize work and procedures, in order to be more efficient.
On a daily basis you will be involved in tasks such as:

  • Functional support
  • Coordination of changes and releases in a fast pace
  • Understand impact within the business.
  • Incident solving, change analysis, problem analysis.
  • Communication on a daily basis with suppliers and with internal customers

Your team

Action provides a dynamic working environment and is made up of committed, cost-conscious, customer-oriented and culturally diverse people. We enjoy working as a team and live our corporate values with simplicity in everything we do. Our Technology department adds value with centralised teams for Enterprise Architecture, IT Project & Portfolio Management, Development & Operations and multiple Business Technology (BizTech) teams.

Within the BizTech team for Stores, Real estate and HR, we implement the initiatives on the technology roadmap and use technology to support our business objectives. You will also be responsible for managing the systems for your daily activities.
As Application Analyst Stores, you will be involved in these initiatives and consult with your team, your business counterpart, solution architect and the service delivery manager on how to ensure an optimal solution for our users.

You will report to the Manager BizTech Stores, Real Estate and HR and work at the international headquarters in Zwaagdijk. 

What you offer

An Application Analyst at Action has knowledge of the business processes within Retail. You are self-confident and show leadership by motivating application specialists and business process owners. This also means strong communication skills on a business level. Throughout your work you are organized and sticking to agreed deadlines and guidelines is no problem for you. You are result-driven and demonstrate a high level of pragmatism. Time pressure doesn’t bother you, and you work effectively on your own as well as in a team.  

You also have the following:

  • 2+ years’ experience in similar roles
  • 5+ years’ experience in IT
  • Bachelor degree level
  • Excellent knowledge of English & Dutch 
  • Experience in retail is a plus

What we offer

Quite a lot, actually! From our bustling headquarters in the Netherlands, you'll have an impact across the whole of Europe. We're now up to more than 2,000 stores in 10 countries and millions of smiles from our customers – and we're not stopping there, with big growth ambitions for both Action and you. Because our growth means that you can always take new steps to develop as a professional, whether that's a new job, an interesting innovation project or new skills. And you can do all this in a culture where our shared values of discipline, respect, teamwork, customer focus, cost-consciousness and simplicity are lived day in, day out.

You can also count on Action for the following:

  • A 38-hour working week
  • 24 days' holiday and the option to buy 5 additional days
  • A temporary contract with the intention of offering you a permanent contract in the long term
  • Flexible working hours and the option to spend 40% of your hours working from home (in coordination with your team and manager)
  • 15% staff discount on your purchases at Action 
  • A good pension scheme, collective health insurance and travel expenses allowance 

How we contribute to society

If you only know Action from the stores, a new world will open up for you when you join us. As an example, we're working hard behind the scenes to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 1,737 children worldwide who are growing up in an SOS Children's Village? Or that our team reflects the diversity of our customers, representing 124 nationalities? Or that 70% of our wood products and 86% of our cotton already comes from sustainable sources? Or that we only use energy-efficient LED lighting in more than half of our stores? Yes, that's Action, too. If you're curious about what other initiatives we're taking, join our team and see for yourself.


We're proud to be an inclusive employer, and we warmly invite anyone who sees themselves in the vacancy to apply. So, take action and submit an application now!

Your recruiter, Cindy Engel, will be your permanent point of contact throughout this process and will be available to answer any questions you may have.

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