Crossdock Service Manager

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(38 hours per week)


The Supply Chain Inbound department takes care of developing a multi-layer network for Action with Hubs and Crossdocks and is – in close cooperation with the Central Process Team- responsible for an excellence execution by optimizing and developing the processes at the Crossdock and in the network as a whole.


The Crossdock Service Manager has to think about concepts, business rules and strategies, whilst the Crossdock Service Manager is also responsible for optimizing and expanding the existing crossdock network, whilst making sure the LSP runs the Crossdock smoothly on a day to day basis without any surprises.
As a logistics service provider (LSP) is running the Crossdock, the Crossdock Service Manager also monitors and optimizes the logistical processes with this LSP. The Crossdock Service Manager monitors the LSP and supports the incorporation of the Action way of working and processes in order to optimize the performance of the Crossdock and to ensure contractual agreements with the LSP. Together with the LSP the Crossdock Service Manager has to realize an excellence execution in the Crossdock at the lowest possible costs and for the best quality and service


As a Crossdock Service Manager you will ensure that KPI’s agreed with the LSP are met. You will monitor and drive the LSP to deliver efficient warehousing, and LSP/TSP to deliver transport operations - delivering on time to Action Warehouses as agreed upon in the SLA, while you will ensure that Action is fulfilling its part of the contract to support the execution of the LSP. Moreover, you will manage the relationship and effective way of working between the LSP and the internal Action organization.
You will continuously improve the Supply Chain Inbound network, by developing new concepts, ideas or strategies. Exploring those, define the impact (good and bad) for Action, identify and select the best option and presenting the result to the stakeholders.
You will monitor and deliver business process improvements and procedures for logistic operations in line with process improvements of all distribution centres’ process improvements. Also, you will independently select and manage third party support (consultants, specialists) for any of the topics within scope. You will be responsible for the definition of scope, managing timelines and deadlines, safeguarding quality of output and ensuring support with all stakeholders of projects within scope of the role.
Furthermore, you will be responsible for analyzing quantitative information and applying professional judgment to resolve a variety of supply chain challenges, while maintaining good relationships with external agencies and suppliers.


You demonstrate a high level of pragmatism and you are highly organized, able to structure activities and projects, and stick to agreements within deadlines and according to guidelines. You work efficiently and effectively, also when under time pressure and you execute with pace and urgency. You are result oriented and you work effectively with others to achieve common targets. You have excellent influencing skills to effectively manage the relationship with the LSP.

Furthermore you have:

  • Bachelor degree or equivalent (Supply Chain/Logistics) in combination with at least 8 years of relevant working experience ;
  • Operational experience in logistics/distribution
  • Strong analytical skills and a clear understanding of data, warehouse and business concepts;
  • Strong communication skills, both verbal and written;
  • Understanding of and experience with Change Management
  • Proficiency with Microsoft Office software and excellent excel skills.
  • Project management experience
  • Excellent knowledge of at least Dutch and English language;
  • Experience in the retail branch and an international environment is preferable.
  • You are willing to travel to different work locations depending on requirements
  • Market-based salary 
  • 24 holiday days and the option to buy 5 extra days a year (based on 38 hours)
  • A company laptop and mobile phone
  • Bonus
  • A long term incentive plan
  • Flexible working hours
  • The option to participate within a collective health insurance scheme
  • 15% staff discount on Action merchandise
  • Extensive education and training at our own Action Academy

Are you ready to take Action? Apply now!
Curious what’s next?
Christina Asimakopoulou, Recruiter Supply Chain, will review your application and will get back to you asap. When you are selected you will be invited for a first job interview. When we are both enthusiast we will invite you for the second interview. In that second interview we’d like to get to know you even better. In order to do so we will ask you to take an online assessment. Are we still a great match? Then we’ll make you an offer you can’t refuse!

Got Q's and need A's?

Due to COVID-19 (Coronavirus) it may take longer than usual before you receive a response to your application. In addition, physical interviews will no longer take place, but instead we will schedule a telephone conversation with you so we can get to know you better. We apologize for the inconvenience and thank you for your understanding.

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