As a Process Owner you are responsible for a large part of the store processes. This means that you know all store processes from front to back, and that you constantly focus on analyzing and implementing improvements. For example, we recently implemented a pilot with self-scan cash registers in a number of Action stores, where we are responsible for a clear and efficient store process.
In addition, you have a supporting role towards the organization and you ensure that the daily operation runs as efficiently as possible. For example, you answer questions from the store organization, you solve issues that affect the stores, and you support testing new systems, forms, and working methods. You evaluate this thoroughly and you document the changes.
Since you know the processes within the stores like no other, you participate in medium and large projects initiated by other departments. Herewith, you map the impact on the store processes and you provide relevant feedback to the project manager. You also do your own research in our stores internationally, and you build internal relationships from which initiatives come to process improvements, which you then pick up yourself.
The above are just a part of tasks within this role. In short, a very nice challenge to leave your footprint behind, and to contribute to the further optimization of our international store organization.