Employee Service & Customer Support

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(Part-time, 24 – 32hrs)
“ We are currently looking for a Customer support employee. In this position you will be the contact person for questions and complaints. Due to your customer friendly attitude you are supporting that what Action is all about; making customers happy!”

Daily Activities

You’ll be part of the Service & Customer Support department. In this dynamic team, all questions from customers, suppliers and carriers are coming in. Your goal is to handle these questions via telephone, email and social media in an accommodating, correct, and timely manner. You’ll answer questions and solve problems efficiently and correctly, whereas you are satisfying the customer. 
When you’ll get more acquainted with Action and the customers, you can start to focus on the more specific expertise’s within the department. Questions may come from The Netherlands as well as other countries we are established in. You have a flexible availability between 8:00 and 18:00. You are also willing to be a back-up for the Saturday team once every 3 months. During that day you’ll take turns between answering questions by telephone and email. 

Who are you?

Helping others is your second nature, you have excellent communicative skills and are customer oriented. Next to this, it is of importance that you work accurately and structured. Our formula with a surprisingly complete collection and the rapid growth of the organization requires an empathetic as well as a critical and pragmatic attitude with a high cost consciousness. Furthermore, you have an excellent command of Dutch and English. Also, you are used to working with computers and have a quick understanding of different kinds of softwaresystems.

Furthermore you have:

  • Minimum of MBO education level;
  • Good knowledge of English and German, Czechs, Polish or Italian language.
What we offer you

Working Conditions 

  • Market-based salary based on a 38-hour working week;
  • 15% staff discount on your purchases from Action;
  • Working in a dynamic and fun team.

Personal Growth
We open stores internationally on weekly basis. This rapid growth makes Action a successful organization and it requires us to continuously adapt. Such expansion brings all kinds of unique challenges as well as opportunities for career growth.
Next to this, the expansion of Action brings many challenges when it comes to professionalizing and efficiency. With an enterprising and proactive attitude you can contribute to further professionalizing  our department Customer Support.


For more details about this position or about the application process, you can contact Heidi Hoogland (Recruiter) at 06 83 19 56 82. You can only apply via the online application form.

Are you ready for a retail challenge in a young and enthusiastic team, and do you want to contribute to the future of the successful, and fastest growing discounter of the Netherlands with European ambitions? Apply now!

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