Employee Customer Support

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(Part-time, 24 – 32hrs)
“ We are currently looking for a Customer support employee. In this position you will be the contact person for questions and complaints. Due to your customer friendly attitude you are supporting that what Action is all about; making customers happy!”

Your daily “Actions”

You’ll be part of the Service & Customer Support department. In this dynamic team, all questions from customers, suppliers and carriers are coming in. Your goal is to handle these questions via telephone, email and social media in an accommodating, correct, and timely manner. You’ll answer questions and solve problems efficiently and correctly, whereas you are satisfying the customer. 
When you’ll get more acquainted with Action and the customers, you can start to focus on the more specific expertise’s within the department. Questions may come from The Netherlands as well as other countries we are established in. You have a flexible availability between 8:00 and 18:00. You are also willing to be a back-up for the Saturday team once every 3 months. During that day you’ll take turns between answering questions by telephone and email. 

Meet your team

The Customer Service team is an energetic team of around 20 team members in total and together we aim for our customers to have the best customer journey possible. You can always reach out to one of the colleagues to ask a question, but we also like a good laugh.

Who are you?

Helping others is your second nature, you have excellent communicative skills and are customer oriented. Next to this, it is of importance that you work accurately and structured. Our formula with a surprisingly complete collection and the rapid growth of the organization requires an empathetic as well as a critical and pragmatic attitude with a high cost consciousness. Furthermore, you have an excellent command of English and one of the other required languages. Also, you are used to working with computers and have a quick understanding of different kinds of softwaresystems.

Furthermore you have:

  • Minimum of MBO education level;
  • Good knowledge of the English language
  • Native speaker in German, Czech, Polish or Italian.
What we offer you
  • Working Conditions 
  • Market-based salary based on a 38-hour working week;
  • 15% staff discount on your purchases from Action;
  • Working in a dynamic and fun team.

Personal Growth
We open stores internationally on weekly basis. This rapid growth makes Action a successful organization and it requires us to continuously adapt. Such expansion brings all kinds of unique challenges as well as opportunities for career growth.
Next to this, the expansion of Action brings many challenges when it comes to professionalizing and efficiency. With an enterprising and proactive attitude you can contribute to further professionalizing  our department Customer Support.


For more details about this position or about the application process, you can contact Heidi Hoogland (Recruiter) at 06 83 19 56 82. You can only apply via the online application form.

Are you ready for a retail challenge in a young and enthusiastic team, and do you want to contribute to the future of the successful, and fastest growing discounter of the Netherlands with European ambitions? Apply now!

Got Q's and need A's?

Due to COVID-19 (Coronavirus) it may take longer than usual before you receive a response to your application. In addition, physical interviews will no longer take place, but instead we will schedule a telephone conversation with you so we can get to know you better. We apologize for the inconvenience and thank you for your understanding.

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