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Manager Store & Customer Support (ad Interim)Short Description
Part time, 24 hours a week during pregnancy leave
One of our international managers is going to be on maternity leave from the end of March. We are looking for the right person to pick up the challenging and diverse role of Manager Store & Customer Support as soon as possible. Ideally 3 days a week (Monday, Tuesday and Thursday).
As Manager Store & Customer Support you enable our stores and international store organization to support our customers in the most friendly and efficient way possible by supporting issues, managing the daily operation, and defining and improving both standards and guidelines on the way of working. Are you a well-seasoned people manager with experience in a similar role? Are you ready for a dynamic and exciting position within one of the fastest growing retailers of Europe? Then this might be your opportunity.
This is your daily Action
The main objectives of this role are increasing the service level to our stores and customers, continuous improvement of internal communication towards the stores, and ensuring effective and efficient international Store & Customer Support processes to reach the company goals and contribute to Action’s reputation.
Within our store operations department, you are managing 6 team leads in our store supporting teams. The Customer Service teams are located in the international head-office in the Netherlands (IHQ) and France, from where we support our customers in eight countries directly via phone, email or social media. The Action Servicedesk teams in the IHQ and France support our colleagues in the stores with issues varying from cash handling, to plumbing issues, to HR related topics. All communication to the stores about for example deliveries or COVID-measures is handled by our Store Communication team. The Store Processes and Support team is responsible for the processes and support in our stores itself. The last two teams are both situated in IHQ.
The nature of the job is very dynamic and requires a balance between creative thinking, quick decision making as well as short- and long term solutions and improvements. Each day is different and with various focus points. You will actively contribute to the optimization of processes in our support teams. You’ll have regular meetings with the team leads to support them and their teams.
Meet your team
Our Store Operations department provides service in three areas to all the countries (8) in which we are represented: productivity, staff management and stock management. The team organises and structures everyday activities of our stores worldwide and maintains a close collaboration with regional managers, Country HR and Supply Chain. Properly organised and efficiently stocked stores allow our employees to serve their customers in the best, most efficient way. You will be leading 6 direct reports who are team leaders themselves in different countries.
Do you want to be co-responsible for optimal store processes in over 1,700 stores throughout Europe? Take Action!
This is you
As Manager Store & Customer Support you are proactive and have strong people skills which you use to build solid work relationships with others. You are able to make quick decisions and you like to work in a dynamic and demanding organization. Also, you are able to translate complexity into simplistic and effective working methods. In stressful situations you know how to keep focus, remain calm and you are able to help your team leads to do the same. Optimizing and improving comes natural to you.
- Bachelor’s degree;
- 8-10 years of relevant work experience with direct reports in retail or a support related field;
- Experience with process improvement and implementations;
- Good command of English, French is a plus;
- Willingness to come to the office 2 out of 3 days (if possible due to corona).
What we offer
- Interim basis contract approx. 6 months;
- A competitive retribution according to seniority and experience;
- Working for a dynamic, international organization with lots of opportunities to grow.
Are you ready to take Action? Apply now!
Curious what’s next?
- Our recruiter will review your application and will get back to you asap.
- We’ll invite you for a first job interview.
- We’d like to get to know you better. Depending on the position, we might ask you to take an online assessment.
- We’ll invite you for a second interview to discuss your assessment and you will meet with perhaps one of your future colleagues.
- Are we still a great match? Then we’ll make you an offer you can’t refuse!