Quality Control Specialist

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Quality Control Specialist

(Fulltime, 32-38 hours per week)

Action is expanding rapidly, with new stores arising throughout Europe and sourcing partners joining around the globe. Our growth calls for improvement and expansion of quality control at our distribution centres (DC’s), which are quickly multiplying as well. We invite you as quality control specialist to get on board at the very beginning of a completely new era within our global enterprise! Your role will be impactful as you develop and mould a new, uniform quality control (QC) management system that will be used in our current QC centre and those yet to be established. You will be based at our head office in Zwaagdijk (Netherlands), with travelling becoming an increasing part of your job as you roll out the system to other European DC’s. 

This is your daily action

In large, your job will consist of four challenges. First, yours will be the responsibility of setting up and managing a facility for product checking, investigations, calibration, and so forth. You will be the one to search and purchase the right equipment and ensure that the correct tools are present for anybody to use. Secondly, you will be entrusted with managing the routine checking of our top 500 never-out-of-stock products. Besides that, there is the onboarding of new products, where you will have ample space to analyse our routines and recommend better ways of working. We trust you with questions like:  How often we need to check? Do certain products need more focus? 

Thirdly, you will lead our investigations. Whenever problems with a product arise, you’ll go out and find an appropriate solution, while working together with stakeholders like suppliers. Also, you will be in charge our ever recurring feedback loop of how we can improve our procedures in the future. Last but not least, you will have the thrilling opportunity to create and manage a wider QC system to external DCs throughout Europe. 

As quality control specialist, you are part of a wider team at our head office based in Zwaagdijk. During regular meetings, you will be constantly updated about what’s happening in, for instance, buying, general warehousing, picking up samples, and so forth. This job is great if you like to be at the forefront of what’s happening within a global enterprise! 

Meet your team

In Action’s Quality department, we aim to achieve the standards for more than 12,000 products, sold in more than 2,000 stores in 10 countries – a number that is still growing. Meeting EU and national regulations as well as customer expectations requires serious expertise and commitment. Your 25+ colleagues thrive on securing product quality and social compliance as well as setting the standards for sustainable manufacturing. Why? Because we care deeply about the social welfare of all staff in our factories and the sustainable sourcing of our raw materials. We are truly creating history by setting more ambitious standards that are readily embraced by the organisation’s buyers and management. As Action grows, so do we, offering you great opportunities for personal growth and career advancement in an energetic, collaborative, supportive and fun team!

Curious about your new team members? Gary Brackenbury, Paul Davies and Wendy Heeren can’t wait to work with you!

This is you

You are a self-starter, someone who naturally takes ownership and can take the lead in setting up and managing a high-level quality management system. We need someone with know-how, someone experienced who is also a strong communicator and team builder. You will have the chance to build relationships with a lot of people, both internally and outside of our organization. For this purpose, it’s also important that you are willing to travel. 

In addition:

  • At least 5 years of relevant experience in quality control and documentation
  • Thorough understanding of writing procedures and managing teams
  • Industrial experience is a plus
  • Related to competences/skills:
  • Strong analytical skills
  • Researching skills to find the best tools and solutions
  • Regarding language knowledge:
  • Excellent command of Dutch and English (both oral and written)
  • Command of one of the following languages is an advantage: French, German, Polish, Italian

What we offer

Surprisingly more! From our bustling home base in the Netherlands, you’ll have an impact on the whole of Europe. The counter now stands at more than 2,000 stores in 10 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, new skills: as a professional you can develop without limits. And all this in a culture where our shared values are truly lived: Customer focus, teamwork, simplicity, discipline, cost conscious and respect.
Did you know that you can also count on us for:

  • A market-based salary based on a 38-hour work week
  • An annual bonus between 5 and 10% based on company and personal performance
  • 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week)
  • A temporary contract with the intention of offering you a permanent contract in the long term
  • Flexible working hours and the possibility of working up to 40% from home, of course in coordination with your team and manager
  • 15% staff discount on your purchases at Action 
  • A good pension scheme, collective health insurance and travel expenses allowance. Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam. 

How we contribute to society

If you only know Action from the stores, a world will open up for you when you join us. For example, we are working hard behind the scenes to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children’s Village? That our team reflects the diversity of our customers, including 124 nationalities? That we already source 70% of our wood products and 86% of our cotton sustainably? And that only energy-efficient LED lighting is used in more than half of our stores? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.


We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!
What happens next:

  1. Response to your application within 14 days (and usually earlier)
  2. First meeting with the manager and a colleague
  3. Online assessment to get to know you better
  4. Second interview with your recruiter, among others
  5. Welcome to Action…

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.

Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information. 

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