Service Delivery Manager BPM

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Service Delivery Manager Business Process Monitoring

Ready to put your personal stamp on a fast-growing retailer like Action? As a Service Delivery Manager Business Process Monitoring, your influence is huge. Our IT service management processes are essential to how we build and maintain our IT landscape. Thanks to you, all colleagues, distribution centres and head offices across Europe work in a stable IT environment at all times and we can scale up with ease. If you are ready to get started with this challenging assignment based at our international headquarters in Noord-Holland, this is your call to Action! 

Your daily tasks

Nothing escapes your critical eye: you can see where the needs lie and translate them into successful projects for improvement. From the smallest detail to the big picture, you notice it all. Our Business Process Monitoring tooling is your tool kit for this. You manage business activities and encourage stakeholders as a means of pursuing Action's strategy and making millions of customers happy every day.

Are you a good leader?  Then you’re right at home here. In a dynamic environment offering plenty of opportunities, you bring leadership when it comes to demand in IT. You take care of the entire end-to-end service delivery chain. You work closely with business owners, domain and solution architects, the domain portfolio manager, IT delivery teams, suppliers and other service delivery managers. You and your colleagues run Action’s IT landscape successfully based on a DevOps approach – both now and in the future.

Your team

Action's DevOps team provides a dynamic working environment and is made up of committed, cost-conscious, customer-oriented and culturally diverse people. We enjoy working as a team and live our corporate values with simplicity in everything we do. Our department consists of three teams: Shared Application Services, Service Operations and Office Automation. We add value with centralised teams for the business and several Technology (BizTech) teams.

The IT service operations team consists of various domains, including service management processes, ITSM tooling, supplier relationship management and software asset management. You will work in a flat organisation so you can quickly make a difference. As a result, your voice will be heard in no time both within in the team as well as in portfolio and strategy meetings. You work as a team together with internal colleagues and specialists from our strategic partners. 

Who will be your team manager? That’s Bart Doorenbosch. 

What you offer

If you have leadership skills, then you'll be good at communication, too. This is an important quality of a service delivery manager. You are also analytically strong and independent. You understand how business performance is impacted if service levels are not met. You are also effective at organising tasks. You make clear agreements in accordance with the guidelines and work efficiently and effectively – even under time pressure. Do you have an entrepreneurial, critical and pragmatic attitude? And are you cost-conscious? If so, your mindset is in line with Action's formula: to provide a surprisingly complete range at competitive prices.
You also have the following:

  • You hold a Bachelor's or Master's degree
  • You have at least five years' relevant experience in the IT industry
  • You have at least three years' experience in a similar role
  • You are familiar with ITIL, PRINCE2 and agile
  • You have extensive experience with IT service management tooling (ServiceNow) 
  • You have an excellent command of English and Dutch (both spoken and written). Knowledge of French or German is an asset

What we offer

We open stores at home and abroad on a weekly basis. This growth makes Action a successful, rapidly developing organisation. With the department expected to expand even further, there are plenty of career development opportunities.

  • A competitive salary based on a 38-hour week
  • 24 paid leave days (based on 38 hours a week)
  • A bonus scheme from 5% to 10% based on personal and business targets
  • The option to join a collective health insurance policy
  • A 15% staff discount on Action products
  • Flexible working hours
  • A company laptop and smartphone

How we contribute to society

As a retailer with millions of enthusiastic customers, we take our responsibility for people and the environment seriously. That is why we seek to invest in solutions that reduce the environmental impact and improve the manufacturing conditions in the countries in which we have shops and manufacture products. Click here for more information.


Take action and apply now! 
What happens next:

  1. Our recruiter will review your application and get back to you as soon as possible. 
  2. We will invite you to an initial job interview. 
  3. We would like to get to know you better, which is why we ask you to complete an online assessment. 
  4. We will invite you to a second interview and discuss your assessment, among other things.
  5. If we are both happy, we will become new colleagues! 

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