Team Lead HR Services

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Team Lead HR Services

(Full-time, 32-38 hours per week) 
Are you a professional experienced in managing an HR team? Do you find joy in a dynamic environment with plenty of room for development? Then we are looking for you!

These are your daily actions

Together with a team of approx 20 people, you ensure optimal services provided to our store, distribution centres and headquarters team members. You anticipate Action's high paced growth and implement best practices for a smooth operation of HR Services in order to keep up with our speed. Resource planning and People management are therefore very important; recruiting, evaluating and motivating your team is your primary focus. The HR services team primarily  deals with processing all administrative mutations for colleagues in all 12 countries where Action is present.
In addition to managing the team, being the process owner of you’re all teams activities you lead the initiation and implementation of processes optimisation being in close collaboration with experts to ensure fast and accurate administration. You are directly involved in building processes from scratch for our new markets or the launch of new distribution centres. Additionally, you make sure your team’s work instructions are up-to-date, having as a base the changing processes and legal inputs form country offices.
One of your other responsibilities is stakeholder management – you are the point of contact for questions or requests within HR Services for all the countries including the headquarters which you do with the support of other HR experts across the company. 

Meet your team

Action has grown so fast, which is why a professional HR department is essential. Action HR Services provides administrative support to our shops, supply chain and country offices and ensures proper payrolling. In addition, we have a strategic centre of excellence. Recruitment recruits new Action employees for our international headquarters and our Dutch country office. Compensation & Benefits is responsible for everything related to salary, bonuses, lease car and other benefits; Learning & Development organises training for shop employees and colleagues in the distribution centre. HR Projects develops various projects to make our HR department even more valuable. Finally, each support department has its own HR adviser who looks at the promotion and outflow of employees and forms the connecting link between the department and our overarching HR team. Would you like to contribute with your ideas to the further professionalisation of our HR organisation? Take Action!

Would you like to contribute your ideas and expertise to our HR Services organisation? - Take Action!

Curious about your new team members? Stephanie, Linda and Kirah can't wait to work with you!

This is you

First of all you are a confident and flexible communicator, being comfortable in managing a diverse team. One of your strong advantages is experience with leading a team withing a shared services structure. In this role, you keep yourself up to date with relevant trends and developments within HR, finding motivation in being a reliable team member, learning your direct reports and expanding your connections network within the whole company. You can easily leverage your natural leadership talents to stimulate the team for an optimal and constructive work manner. You work in a paced manner preserving the accuracy even in times of pressure. You feel at home in a proactive and pragmatic culture, embracing a cost-conscious business approach.

Furthermore, you have:

  • Bachelor or Master degree in Business, HR or other related fields; 
  • 8+ years of work experience, preferably within an international environment;
  • knowledge of digital HR processes, experience with SuccessFactors is a sound advantage;
  • experience in managing an operational team;
  • excellent verbal and written knowledge of English. Dutch proficiency would be highly desirable

What we offer

  • Annual bonus scheme based on personal and company targets;
  • 24 paid holidays and the opportunity to buy up to 5 additional holidays;
  • commuting allowance;
  • company laptop and mobile phone;
  • 15% staff discount on Action merchandise;
  • training opportunities through the Action Academy;

How we contribute to society

If you only know Action from the stores, a world will open up for you when you join us. For example, we are working hard behind the scenes to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children’s Village? That our team reflects the diversity of our customers, including 124 nationalities? That we already source 70% of our wood products and 86% of our cotton sustainably? And that only energy-efficient LED lighting is used in more than half of our stores? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.


Take action and apply now!
The next steps

  1. Your recruiter, Alina will review your application and get back to you as soon as possible.
  2. We invite you for a first job interview.
  3. We would like to get to know you better, which is why we ask you to take an online assessment.
  4. We will invite you for a second interview and we will discuss your assessment
  5. Are will still a great match? Then we will become new colleagues!

Take Action!