Logistic Service Coordinator

(Full time, 38 hours a week)

In this role you will work in our Supply Chain Inbound department. They are responsible for an optimal efficient and cost-effective flow of commercial goods from supplier to DC (Distribution Centre) and consists of:  SC Import (Sea Freight), Cross dock and Hub. From our headquarters in Noord-Holland you have a key role in developing a logistics strategy for suppliers so that they can manage the growth of Action. Interested? Read on!
 

Your daily tasks

The Logistic Service Coordinator and the Operations Manager are responsible for managing service providers so they can execute daily operations without disruptions. In practice this means working with the Supply Chain Planning domain determining short and midterm needs on capacity and, together with the Operations Manager, manage this towards our LSP’s. Focus on process improvements, pro-actively mitigation of potential issues and bottlenecks that show on the horizon. The main areas your will be working and supporting on are; 

Contract and Relation Management

• Together with the Operations Manager, monitors and drives the LSP to deliver efficient warehousing, and LSP/TSP to deliver transport operations - delivering on time to Action Warehouses as agreed upon in the SLA. 
• Ensures that Action is fulfilling its part of the contract to support the execution of the LSP. 
• Manages a solid communication structure with LSP/TSP and Action HQ
• Efficient escalation of issues to Central Inbound organization and effective follow up on mitigation 
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• Challenge both Action and LSP on agreed processes and KPIs
• Analyzing quantitative and qualitative information on an operational level and applying professional judgment to resolve a variety of supply chain challenges.
• Understanding of applied technical solutions (ERP/EDI/TMS) and how they can support the business

Operational Management

• Maintains good relationships with external agencies and suppliers 
• Ensures timely and effective communication to all stakeholders 
• Firefighting on small and big disruptions

Our operations are outsourced to a Logistics Service Provide. The Service Coordinator monitors and steers on agreed service levels, taking in consideration Action volatile behaviour and growth. This means, that processes continuously need to be monitored on today’s performance but also be matured so they are ready for future growth. 
To be successful all stakeholders in the flow need to be managed, this effectively means you manage internal organisation with stakeholders in the commerce, supply chain planning, transport, process, and project domains as well work with external stakeholders, like LSPs, who manage our operational aspects.

Overall, it is a highly challenging and engaging position within Action!
 

Your team

In this position, your primary collaboration will be with your colleagues in the department, but you will also engage with other departments such as Supply Chain Planning, Tactical Planning, Commerce, and Logistics. As this is a fairly new discipline, some of the monitoring tools still have to be developed and or optimized in close cooperation with different stakeholders within the company. In this respect, the Logistic Service Coordinator also needs to work intensively with the Analytics team.

Curious about your new colleagues? We would love to meet you!

This is you

Stakeholder management is one of your strengths. Clear communication and the ability to persuade others enables you to work well with people and achieve your goals. You strive to contribute and create a structure in which you work efficiently and effectively. You have good organisational skills and work well with deadlines.  

You also have the following:

• Higher education level (HBO) in Supply Chain, Logistics or similar.
• At least 5 years' relevant work experience within a Supply Chain/Logistics/Retail company.  
• A good command of English, as this is the working language of our international environment.
• Proficient with Microsoft Office software, especially Excel. Experience with ERP systems and an understanding of a WMS/TMS system is also important.
• Understand how to manage on data insights, as well as how to create these
• In-depth knowledge of the international logistics world. How a warehouse is organised, transport is arranged and terms such as cross-docking and CFS hold no secrets for you. 
• A willingness to travel to different work locations a few times per year.
• Experience in managing a 3PL (nice to have)
• Know how to work in a project driven organization

What we offer

Quite a lot, actually! From our bustling headquarters in the Netherlands, you will have an impact across the whole of Europe. We are now up to more than 2,500 stores in 11 countries and millions of smiles from our customers. We also have major growth ambitions, both for Action and for you. Our growth means you can always take new steps to develop as a professional, whether that means a different position, an interesting innovation project or new skills. In essence, you can develop as a professional in many areas. You can do all this in a culture where we truly embrace our shared values: customer focus, teamwork, simplicity, discipline, cost-awareness and respect.

You can also count on Action for the following:

• 24 days' holiday with the option to buy five additional days (based on 38 hours per week);
• An annual bonus;
• A temporary contract with the intention of offering you a permanent contract in the long term;
• The possibility of working from home, in consultation with your team and manager;
• A 15% employee discount on your purchases from Action;
• An excellent salary that matches your knowledge, experience and abilities;
• A good pension scheme, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads).

How we contribute to society

If you only know Action from the stores, a new world will open up for you when you join us. As an example, we're working hard behind the scenes to make a positive impact on society and the environment. Did you know we sponsor more than 2,000 children worldwide who are growing up in an SOS Children's Village? Or that our team reflects the diversity of our customers, representing 124 nationalities? Or that 70% of our wood products and 86% of our cotton now comes from sustainable sources? Or that we only use energy-efficient LED lighting in more than half of our stores? Yes, that's Action, too. If you're curious about what other initiatives we're taking, join our team and see for yourself.
 

Interested?

Do you recognise yourself in this vacancy? If so, take action and apply now!

What will happen next:

1. Response to your application within 10 days (and usually earlier).
2. First interview with a manager and a colleague.
3. Online assessment to get to know you better.
4. Second interview with 2 colleagues from the business.
5. Your proposal!

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.