Store Comms Communicator

24 hours per week 

Are you looking for a fun and dynamic job within the Action Store Communications department? You will take care of all the documentation that stores receive via our intranet, from our international head office to more than 3300 stores in 14 different countries. An international job with plenty of room for development and growth! Are you ready for Action?

This is your day-to-day activities

It is all about our stores at Action. 

As a Store Communications coordinator you are an important link between the international headquarters and our stores. Your key purpose is to provide stores with high quality, simple and clear information by critically reviewing and assessing communications with the rest of the business. 

You will engage with other departments to compile, review and assess communications daily, therefore increasing your knowledge and understanding of the end-to-end business processes. On a weekly basis you will share operational, policy, logistics, IT, marketing and project information with stores, regional & general management. 

You are involved in managing the company’s intranet (Anet). Where you review and adjust content to be placed for all stores within Action to have access to. Next to reviewing the content, you will work on various improvements around Anet and our knowledge base assets. 

Meet your team

You will join the Store Operations department, which covers a vast array of disciplines and different functions. The department develops, implements and monitors all key processes within stores through:

• Planning and allocating tasks – Store Management team
• Allocating & monitoring labor for activities – Productivity team
• Dictating stock management activities – Stock Control team
• Ensuring stores have all the consumables they require, have organizational information they require and know how to sustainably deal with waste – Store Support team
• Dictating cash management and checkout activities – Checkout & Payment team
• Plan and co-ordinate project implementation in stores – Project team
• Call center to support stores and ensure they have a prioritized line – Action Service desk
• Monitor the execution quality of processes, ensure new joiners are onboarded and ensuring fraud is prevented – Store Control
• Ensure new stores are opened and Action expansion strategy is maintained – Setup team
• Ensure that all communications is funneled in a standard approach and that all information and applications the stores require to perform their tasks is managed well – Store Communication

This makes it a very attractive team to be part of as there is a lot of collaboration, learning opportunities and never a dull moment! 

The store operations department is a vital link between the organization and stores, so all activity from all other departments flow through it, this provides additional opportunity to get an end-to-end view of how a multinational corporation operates.

Do you want to be jointly responsible for optimal shopping processes in more than 2.700 stores throughout Europe? Then come and join our team!

This is you:

As a Store Communications coordinator you know how to communicate complex language in a simple and clear manner with your strong communication skills. You also like a dynamic environment where no two days are the same. You are independent, you like to tackle things, and you feel at home in an international environment.

• Writing or editing texts is right up your alley. 
• A bachelor in or related to communications is desired
• 1-3 years of relevant work experience in communications or in the store Retail knowledge is an advantage
• Good command of English or Dutch is required, any additional languages is a good bonus!
• Experience with structural design and working with a knowledge base is a huge plus.

What We Offer

Surprisingly much! From our international headquarters in the Netherlands you have an impact on what happens in our stores across Europe. We welcome more than 22 million customers every week in more than 3,300 stores in 15 European countries. And we have big growth ambitions. For Action and you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, and new skills: as a professional, you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost consciousness, and respect.

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we support thousands of children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including over 160 different nationalities? That we purchase over 99% of our cocoa, cotton and timber products sustainably? And that all our stores, DC’s and offices only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? There’s a lot more we are proud of and we would love for you to be part of it.

Interested?

Take action and apply now!

The next steps:

1. Our recruiter will review your application and get back to you as soon as possible
2. If shortlisted, you will be invited for a first interview
3. A second interview will follow
4. If we are a match, you will become our new colleague!

Ready to take the next step in your career? Join us at Action!