Data Privacy Specialist

(Fulltime / Parttime, 32-38 hours per week)

How do we ensure that our customer data is processed in a lawful way in our daily operations within the whole company? And how can you play a pivotal role in fostering a culture of data privacy and data protection within the marketing and digital domain?
This is a worthwhile challenge where you will work in a commercial environment in close collaboration with different stakeholders to  creating and optimising the right data privacy compliance. What makes this so interesting? You’ll do it throughout the whole organization and for all countries where Action operates, helping to further develop our privacy compliance for the organization. 
 

This is your daily action

As a Data Privacy Specialist, you will report to the Manager CX, Loyalty, CRM & Customer Service and you will work closely with your counterpart at the HR department, our Head of Risk, Risk department and Privacy coordinators throughout the company.
Your main responsibility is to developing and implementing the privacy roadmap for the Marketing & Digital department, with a focus on customer data.
Your daily responsibilities consist of developing and delivering privacy training programs for employees, check upon and support with the integration of the privacy principles, assess the privacy practices and policies of Action and of third party vendors we work with. You enjoy working with customer data and are able to embed the data privacy policy, setting clear guidance. All this is in service of the main focus of  getting our customers into our Action stores.

As a member of the Marketing & Digital department, you will participate in wider projects to make sure all company entities are compliant in personal data processing (specifically concerning customer data) and will support or lead company wide – or entity specific projects by applying your area of expertise. Together with Risk Management you will ensure that regulatory developments are sufficiently reflected in business processes. 

You will use your existing knowledge of data privacy to educate the business and provide a clear and consisting guidance on how to be complaint throughout the company where privacy is concerned and take data privacy compliance to a higher level. You will also have an advisory responsibility for management on privacy regulations and discuss necessary decisions on privacy cases. Apart from the pivotal role of your position, you will have more than enough operational challenges to handle. 
 

Meet your team

With tens of millions of fans across Europe, we keep surprising them week after week. We are constantly expanding the Action brand using a data-driven approach and by working in agile teams. In Marketing and Digital, we are responsible for the marketing and communication strategy and its execution. We are building more and more digital visibility and interaction. From customer surveys to designing our award-winning leaflet in our own Action Studio, and from private labeling to webcare, the app, and social media campaigns. Our biggest challenge is One Breath, One Format, online and in more than 2,500 stores in 11 different countries. Learning new things every day and working with the nicest colleagues to make our popular brand even more successful is what makes us happy. You too?

Curious to learn about your new colleagues? Nadine, Charlotte  and Maria will be happy to work with you!
 

What we offer

Surprisingly more! From our bustling home base in the Netherlands, you’ll have an impact on the whole of Europe. Today we have more than 2,500 stores in 12 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, and new skills: as a professional, you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost consciousness, and respect.

Did you know that you can also count on us for:

• 24 days of holiday with the option to buy five additional days (based on 38 hours per week) 
• Flexible working hours and the option to work 40% of your working hours working from home (in coordination with your team and manager)
• 15% staff discount on your purchases at Action 
• A good pension scheme, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads or through public transport, using the shuttle bus from Hoorn train station)
   

This is you

A passionate Data Privacy Specialist who is aware of the latest developments within privacy, legal and compliance in the marketing and digital domain, specifically on customer data usage. You understand data privacy, act with integrity and have a constructive critical mindset. You have excellent communication skills to collaborate with various departments and stakeholders regarding privacy related matters and you are able to explain privacy regulations in a simple manner. You are proactive and have a commercial spirit. 
With the marketing and digital team you will ensure that personal data is processed lawfully in daily operations in all entities and all countries within the company. You know how to set priorities, to develop and implement a roadmap and understand what are feasible initiatives for achieving quick learnings.

You also have the following:

• A Master of Bachelor degree, preferably in law or law science and in possession of specific certificates in data privacy
• At least 4 years of relevant experience in a privacy, legal or compliance role preferably in a retail/ eCommerce environment
• Experience with digital commercial platforms and able to work in  agile way on digital projects. Working in projects and in a structured way is essential. 
• You have a solid understanding of General Data Protection Regulation and have a strong privacy law affinity. You are in possession or willing to obtain a CIPP or CISSP certification  
• You have a entrepreneurial, can-do mentality, are pro-active and independent
• Excellent spoken and written command of English
   

How we contribute to society

If you only know Action from the stores, a new world will open up for you when you join us. As an example, we're working hard behind the scenes to make a positive impact on society and the environment. Did you also know that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children's Village? Or that our team reflects the diversity of our customers, representing 155 nationalities? Or that 100% of our cotton and 94% of our wood products already comes from sustainable sources? Or that we only use energy-efficient LED lighting in more than half of our stores? Yes, that's Action, too. If you're curious about what other initiatives we're taking, join our team and see for yourself.
 

Interested?

We're proud to be an inclusive employer, and we warmly invite anyone who sees themselves in the vacancy to apply. So take action and respond to this vacancy now

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First interview with a manager and a colleague
3. Second interview with your recruiter, among others
4. Welcome to Action

Throughout the process, Godelieve is your permanent point of contact and is available to answer any questions you may have.