Process Manager Inbound Logistics

Fulltime, 38 hours per week · Zwaagdijk-Oost

Action is the fastest-growing non-food discounter in Europe, with over 3,600 stores in 16 countries. Every week, millions of products flow from our suppliers through our distribution centers and into our stores. Getting those goods booked in correctly, in the right quantity and in the right location, is where it all starts. Are you the leader who brings out the best in a team of experts and makes our inbound processes even better? Then we'd like to meet you.

Your role

As Process Manager Inbound Logistics, you lead a team of eight Process Experts in the Processes & Systems department, part of our Supply Chain organization. You report to the Manager Processes & Systems.
Your team owns the inbound processes and systems across our network. That includes hub and cross-dock processes in our second-layer network, and goods receipt and returns in our distribution centers. Your team is highly knowledgeable. Your strength is leading them: setting direction, balancing the workload, challenging the content, and making sure the team stays motivated and keeps growing.
You are based at our European head office in Zwaagdijk-Oost, with regular visits to our distribution centers.

What you will do

• Lead, coach and develop a team of eight (senior) Process Experts, and create an environment where people feel heard, motivated and able to grow.
• Manage the team's workload and expectations: set clear priorities, and have the conversation about what we will not do when new requests come in.
• Challenge your experts on content. Ask "are we sure?" and "can we do this even better?" to raise the quality of every process design.
• Act as a sparring partner for your manager and stakeholders: bring a clear point of view, and don't just say yes.
• Own the inbound processes end to end, from design and documentation to implementation, covering goods receipt, returns, hub and cross-dock.
• Make sure the related systems (WMS and ERP) support the process. Work with IT on improvements and upgrades.
• Position your team as the knowledge center for inbound, the go-to partner for the DCs and other supply chain departments.
• Lead change: translate complex changes into clear messages, and make sure they land well in the operation.
• Use data and analysis to find bottlenecks, reduce risks and drive continuous improvement.

What you bring

• A Bachelor's or Master's degree, preferably in Supply Chain, Logistics or Business Administration.
• At least 5 years of experience in a senior role in logistics, warehousing, supply chain, retail or e-commerce.
• Proven experience as a people manager of a team of professionals or specialists.
• A solid understanding of warehouse operations. Knowledge of inbound processes and WMS or ERP systems is a strong plus.
• Experience with process improvement and change management.
• Fluent English. Dutch is a plus.
• Experience in retail is a plus, but we welcome candidates from FMCG, e-commerce and logistics service providers too.

What makes you successful

You are a natural people leader who loves bringing out the best in others. You're surrounded by a team of real experts, so you can focus on what you do best: inspiring, coaching and helping them grow. You bring calm and clarity, you help the team focus on what matters most, and you enjoy shaping priorities together with your manager. You're curious, you ask the questions that spark better ideas, and you share your views openly and constructively. You connect easily with people across the organisation, and nothing gives you more energy than seeing your team succeed.

What we offer

• A competitive salary based on a 38-hour working week.
• A yearly bonus of 10–20%, based on company and personal objectives.
• 24 holidays, with the option to buy 5 extra days.
• Hybrid working: 3 days at our head office, the rest from home, plus visits to our DCs.
• A 15% staff discount at Action.
• A good pension scheme, collective health insurance and a travel allowance.
• A laptop and smartphone.
• Plenty of room to grow, with training through the Action Academy.

Interested?

Apply with your CV and motivation. Our process:

1. A conversation with our recruiter
2. A first interview with the hiring manager and a peer Process Manager
3. An online assessment
4. A second interview with the hiring manager's manager and an MT member

How we contribute to society

If you only know Action from our stores, working here opens up a different world. There's a lot happening behind the scenes, including how we work to make a positive impact. Our Action Sustainability Programme (ASP) sets out clear ambitions and goals across four pillars: People, Planet, Product and Partnership.

See where we stand today on sourcing, energy and packaging: company.action.com/planet-new.

And meet the causes we back, including SOS Children's Villages: company.action.com/partnerships-new.

Curious what else we're doing? Join our team and find out for yourself.