Product Owner Customer Experience

(Fulltime / Parttime, 32-38 hours per week)

Are you looking for a challenge were you can really have an impact on the future of the fasted growing non-food discounter in Europe? Become our Product Owner Customer Experience and shape our digital landscape. You will improve our success by shaping our product strategy and collaborate in a cross functional team to optimize the customers experience.
 

This is your daily action

The Customer Experience team is part of the Marketing and Digital team. In this role you are responsible for the complete product stream of Customer Experience, both on web as on app.

As a Product Owner, your primary responsibility is to independently lead and drive web and app-related initiatives, showcasing proficiency in initiating, coordinating, and implementing product features. Success in this role hinges on your ability to navigate diverse customer and stakeholder demands and maintain a robust commercial focus throughout the development process. The Product Owner will actively engage stakeholders and end-users, soliciting their input, gathering feedback, and fostering improvement in product features. Operating within our own adopted way of the Scrum methodology, you are expected to be fully self-reliant in overseeing tasks from initiative initiation to delivery, in close collaboration with your IT counterparts.
 

Meet your team

The Product Owner Customer Experience is situated within the Marketing department at Action. The Product Owner reports directly to the Head of Product & UX, and collaborates closely with cross-functional teams, including IT, Brand & Strategy, Merchandising, Performance Marketing, Customer Insights, Customer Service and CRM.

With tens of millions of fans across Europe, we keep surprising them week after week. We are constantly expanding the Action brand using a data-driven approach and by working in agile teams. In Marketing and Digital, we are responsible for the marketing and communication strategy and its execution. We are building more and more digital visibility and interaction. From customer surveys to designing our award-winning leaflet in our own Action Studio, and from private labeling to webcare, the app, and social media campaigns. Our biggest challenge is One Breath, One Format, online and in more than 2,500 stores in 11 different countries. Learning new things every day and working with the nicest colleagues to make our popular brand even more successful is what makes us happy. You too?

Curious to learn about your new colleagues? Jorik, Wouter and Laura will be happy to work with you!
 

This is you

As a Product Owner your strength is your effective communication and collaboration with cross functional teams, whereby you naturally have the ability to involve stakeholders. You know what the needs are of our users and you also keep an eye on our strategic goals. You navigate between the complexity of product management and you are detail oriented and very well organized. You make decisions based on data, take responsibility, striving perfection is you. You are ready to book success in our company. You are proactive and have a commercial spirit, detail orientated with strong communication skills.

You also have the following:

• A Master of Bachelor degree, preferably in business and IT with Scrum Product Owner training and certificate
• At least 3-5 years of relevant experience in an agile environment on the edge of business and IT and experience with digital commercial platforms and/ or digital projects in an agile environment
• Experience with project management; search and discovery suite of Algolia
• You have an commercial mindset and product focus, strong people management, stakeholder management skills and a analytical, pragmatic and can-do mentality
• Excellent spoken and written command of English and Dutch

What we offer

Surprisingly more! From our bustling home base in the Netherlands, you’ll have an impact on the whole of Europe. Today we have more than 2,500 stores in 12 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, and new skills: as a professional, you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost consciousness, and respect.

Did you know that you can also count on us for:

• 24 days of holiday with the option to buy five additional days (based on 38 hours per week) 
• Flexible working hours and the option to work 40% of your working hours working from home (in coordination with your team and manager)
• 15% staff discount on your purchases at Action 
• A good pension scheme, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads or through public transport, using the shuttle bus from Hoorn train station)

How we contribute to society

If you only know Action from the stores, a new world will open up for you when you join us. As an example, we're working hard behind the scenes to make a positive impact on society and the environment. Did you also know that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children's Village? Or that our team reflects the diversity of our customers, representing 155 nationalities? Or that 94 % of our wood products and 100% of our cotton already comes from sustainable sources? Or that we only use energy-efficient LED lighting in more than half of our stores? Yes, that's Action, too. If you're curious about what other initiatives we're taking, join our team and see for yourself.
 

Interested?

We're proud to be an inclusive employer, and we warmly invite anyone who sees themselves in the vacancy to apply. So take action and respond to this vacancy now

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First interview with a manager and a colleague
3. Second interview with your recruiter, among others
4. Welcome to Action

Throughout the process, Godelieve is your permanent point of contact and is available to answer any questions you may have.