Product Owner Telephony

As a Product Owner Telephony at Action in Zwaagdijk-Oost, you are responsible for the entire telephony and telecom environment across our stores, offices, call centers, and distribution centers. You ensure that our communication solutions are scalable, reliable, and future-proof. With your vision, leadership, and supplier management, you play a key role in modernizing our international telecom infrastructure.

What will you do?

• Develop and communicate the product vision for telephony within Action.
• Oversee all telecom-related projects.
• Prepare and execute the transition from VOIP telephony to mobile communication in distribution centers.
• Research future store telephony solutions and mobile alternatives.
• Manage contracts: negotiate new international telecom agreements and evaluate, steer, and challenge suppliers.
• Safeguard the quality of telecom services across stores, call centers, DCs, and headquarters.
• Oversee telecom providers on quality, costs, and capabilities.

A day in your role

You begin your day by reviewing ongoing telecom projects. You investigate new technological possibilities for store telephony or optimize mobile coverage at existing locations. Later, you meet with suppliers to evaluate performance or prepare new contracts. Throughout the day, you coordinate with internal stakeholders such as Procurement and Office Automation, and supervise the aftercare of new telecom solutions.

Meet your team

You will join Action’s Technology domain, where approximately 700 colleagues work on scalable and future-oriented IT solutions. You are part of the Office Automation department, which includes the Workplace, Network, and Telephony teams. Together with the application analyst, you form the Telephony team. The culture is pragmatic, collaborative, and focused on reliable solutions for a rapidly growing organization.

What we offer you

• A role with impact in an international and dynamic environment
• Opportunities for personal development via the Action Academy
• Collaboration with a diverse and engaged technology team
• A culture centered around teamwork, growth, and social responsibility
• Hybrid working model (60/40): 3 days at the office, 2 days from home
• Employment conditions matching your knowledge and experience

Additionally, you can expect:

• Market‑competitive salary (38 hours)
• Annual bonus based on company and personal performance
• 24 vacation days + opportunity to buy 5 extra days
• Flexible working hours and up to 40% remote work
• 15% staff discount on Action purchases
• Pension scheme, collective health insurance, travel allowance
• A traffic‑free route to Zwaagdijk‑Oost

Who are you?

You are a communicatively strong and pragmatic professional who enjoys organizing, improving, and managing telecom services. You understand the traditional and modern telecom landscape and know how to assess and direct suppliers.

You bring:

• HBO-level education and thinking
• Experience with telephony processes, telecom services, and call center solutions
• Experience with contract management
• Strong communication skills
• Understanding of traditional and modern telecom solutions
• Proficiency in Dutch and English
• Preferred: retail or telco experience, knowledge of mobile networks, international contract management experience

Why Action?

Action is a fast-growing non-food retailer with more than 3,150 stores in 14 countries. We make daily life easier and more enjoyable with highly affordable products. Our international work environment emphasizes teamwork, fun, and growth. With the Action Academy, you have opportunities to grow. We also actively work on sustainability by improving product quality, lowering prices, and making products more environmentally friendly.

Interested?

Apply now and become our new Product Owner Telephony!

The application process

• We review your application and contact you quickly.
• First interview with the hiring manager and a colleague.
• Online competency assessment.
• Second interview to discuss the assessment and explore the role further.
• If it’s a match: welcome to Action as our new Product Owner Telephony!

Your recruiter is your main point of contact throughout the process.