Product Quality Technologist

(Full Time, 38 Hours / week)

The Technical/Quality department is responsible for product quality, performance, product specification, Action Social Responsibility and sustainable sourcing ensuring that product performs to Actions standards and its country of operations legal legislation.

The Product Technologist is responsible for developing, influencing and delivering quality, compliance, sustainability and ethical standards & processes for product category in question.

Working closely with buying, suppliers and other relevant stakeholders to ensure Action delivers the right Quality/Price balance.

We are looking for colleagues in several areas, but not limited to DIY, Toys, Washing & Cleaning, Electronics, accessories items, Furniture, Outdoor, Chemical FMCG products (not food) and other product categories for general merchandise

This is your daily action

• Deliver clear Product Specification Sheets (PSS) depending on the product group, to include product performance, material standards, fit-for-purpose standards, labelling guidelines, safety warnings, construction and components in adherence with the quality standards.
• Assure ongoing compliance with safety, ethical, quality and regulatory requirements, legislation and policy, by working closely with buying, suppliers and other relevant stakeholders.
• Create and review weekly quality KPI’s, Customer Feedback, Damaged Goods, Authority Cases, Action Quality Control Data, creating CAP’s by working closely with buying and suppliers.
• Ensure that all article relevant product technical documentation (legal, testing, safety) is available and conforms with the Product Specification Sheets (PSS) and EU- and Country specific legislation.
• Benchmark Action products against competitors ensuring Action product is fit for purpose and the correct quality level is achieved.
• Working with other business stakeholder when necessary to conduct recalls (withdraw from store or public safety recall) of articles and create CAP’s, new minimum standards and the updating of the Product Specification Sheets (PSS).
• Management of category supply base to guide, influence and ensure quality and compliance to deliver safe and legal product.
   

Meet your Team

We are a diverse and dedicated group of professionals committed to ensuring the highest standards for our products. Our team comprises 12 specialized categories, each led by expert product technologists from around the globe.
Our product technologists hail from various parts of the world, bringing a wide knowledge and experience. This global perspective allows us to support our buying team and ensures that our products are crafted to meet the diverse needs of our customers. 
Thank you for getting to know our team and if you feel addressed, we are looking forward to welcome you to our Team.
 

This is you

• Academic degree for relevant category 
• Has experience in retail/manufacturing Quality/Technology role in the specific industry of specialism (e.g. toys, electronics). 
• Fluent in English is essential. Dutch, French, German, Polish, Spanish, Italian would be advantageous.
• Expert in the field of safety & legislation, risk analysis and prevention and product technical development within specialized industry (toys / electronics / cosmetics and formulation / food contact etc.).
• Commitment and history of putting the customer first and central to everything they do
• Multi tasked orientated working to tight deadlines where necessary while maintaining entrepreneurialism
• Able to analyse data (KPI’s, customer feedback, sales) to shape future strategy
• Ability to work across multiple sourcing models (import, private label, direct).
• Able to manage forward thinking for newness and project delivery

What we offer

• An annual bonus based on company and personal performance
• Long Term incentive
• A lease car or car allowance
• A company laptop and mobile phone 
• 24 days holidays and the option to buy 5 extra days (based on 38 hours per week)
• Hybrid Working
• A good pension scheme, collective health insurance and travel expenses allowance
• Extensive education and training at our own Action Academy 
• Dynamic, international organization with lots of opportunities to grow.
• Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 155 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.
 

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy no

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First meeting with the manager and a colleague
3. Second interview with your recruiter, among others
4. Welcome to Action…

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.