Store Process Support Specialist

Our Store Process Improvement department is looking for a Store Process Support specialist to join efforts on further optimizing our support for 3000+ stores across all countries.

Do you:

• Enjoy bringing concepts and ideas to life?
• Want to play a role in shaping Action’s customers experience?
• Want to be co-responsible for optimal store processes in almost 3000 stores throughout Europe?
• Have the drive to optimize the work of our 70.000+ store employees?
• Love to work in a dynamic environment with impact in the fastest growing retailer?
• Then keep reading!
   

This is your daily Action:

As a Store Process Support Specialist you are an important link between the international headquarters and our stores. Your main responsibility is thinking along about improving work processes as well as supporting the stores. Next, you’re responsible for aligning with different stakeholders within IHQ departments, like Real Estate, Marketing and Supply Chain. You always keep the impact for stores in mind and act as a gatekeeper for all our 3000+ stores.  Main focus area for this vacancy is to improve store waste management processes over the countries, define most easy way of working and guide implementation of changes.

To be more precise you will work on:

• Improving processes and awareness on waste management;
• Optimizing store processes and procedures;
• Supporting projects initiated by other HQ departments. Map out the impact on store processes and provide thorough feedback to the relevant Project Manager;
• Setting up small pilots and execute, analyze and make recommendations. 
• Building an internal and cross-functional network and maintain good internal relations with colleagues from various HQ departments, country management teams and the retail organization such as Area Managers and Regional managers;
• Communication on complex information about business processes in an understandable way to foster comprehension and support.
   

Meet your team

The Central Store Operations department is internationally supporting the store organization, with the objective to have engaged employees, satisfied customers whilst keeping the store operating model simple, uniform, scalable and efficient.  Within the department, four sub teams are focusing on different areas: the setup and opening of new countries and stores (Store Setup), maintaining and improving the store operating model (Store Operating Model), driving improvement initiatives (Store Projects) and delivering onboarding tools, training and executing store checks (Training and Control).

The Store Operating Model team is responsible for the operating model of all Action stores across Europe. Action’s ambitious growth plan provides great opportunities on re-imagining how our stores operate and developing a roadmap to further digitize store processes. 

These teams are collaborating closely with other departments (e.g. Commercial, Supply Chain, Finance, IT, HR) as well as the country teams in order to achieve its targets.
 

This is you:

You are a dedicated and results-oriented professional with a strong customer orientation. You enjoy working in a team environment and promote collaboration and respect among colleagues. You have a practical approach to problem-solving and feel comfortable working in an international, dynamic setting. 

Next you also bring with you:

• A BSc degree in Business Administration or similar
• Relevant work experience within an international work environment. Experience with waste management is preferred but not a must
• Excellent command of English, both spoken and written. 
• Good MS computer skills, in particular having a good command of Excel is important
   

What we offer

• 24 paid vacation days (based on 38 hours per week) Travel allowance
• 15% staff discount on Action products
• Extensive range of courses and training at our own Action Academy Flexible working hours
• A job at a dynamic, international organization with plenty of room to grow.
   

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 155 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.
 

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First meeting will be an introductory call with your recruiter 
3. Second interview with the hiring manager and a colleague, among others 
4. Welcome to Action…

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.

Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information.