Workforce Management Specialist

Part-time/Full-time, 32 - 38 hours per week

Do you love optimising HR systems and making a real impact across multiple countries? Are you excited about working at the intersection of HR and technology, collaborating with IT and HR teams to drive innovation? Then this is your chance to join Action, one of Europe’s fastest-growing retailers, as a Workforce Management Specialist!
 

This is your daily Action

As a Workforce Management Specialist, you’ll be at the heart of our HR technology landscape, ensuring our Workforce Management Solutions run smoothly across all Action countries. You’ll be the expert keeping everything stable, optimised, and ready for the future.

You’ll work closely with IT, HR teams, Payroll, and Administration, acting as the go-to person for system updates, enhancements, and troubleshooting. You’re not just maintaining systems, you’re driving improvements, ensuring that everything we do is smarter, faster, and more efficient.

And that’s not all! You’ll play a crucial role in the migration from Kronos Workforce Central (WFC) to UKG Pro Workforce Management (formerly Kronos Dimensions). Your expertise will bridge the project team and HR colleagues, ensuring a smooth transition with clear communication, change management, and training.

This is your chance to make a real difference in a fast-paced, international environment where your ideas and expertise will shape the way we work.
 

Your responsibilities

• Lead and support exciting HR technology projects that drive efficiency and innovation.
• Solve problems before they happen; identify, resolve, and escalate potential bottlenecks in HR applications and processes.
• Take ownership of system improvements and updates, ensuring seamless integrations and best-in-class performance.
• Collaborate with IT and HR teams across multiple countries to manage system changes and upgrades.
• Train and guide HR teams, ensuring everyone understands and uses the systems effectively.
• Work closely with HR experts and country HR teams to customise solutions that meet specific country needs.
• Analyse new features and system enhancements, recommending cutting-edge solutions to improve the way we work.
   

Meet your team

At Action, we’re growing fast and our HRIS department is evolving with us! Alongside teams dedicated to HR Services, Recruitment, Compensation & Benefits, Learning & Development, and HR Business Partnering, we ensure that our HR technology landscape is ready to support our rapid expansion.

The HR Projects, Processes, and Systems team consists of 40 professionals, working in HR Projects, HR Processes, and HRIS Development. The HRIS Development team oversees our entire HR systems landscape across all Action countries.
Curious about your future colleagues? Christian and Sjors can’t wait to welcome you to the team!
 

This is you

You’re a HR systems expert with a keen eye for detail and a passion for making processes smarter, smoother, and more efficient. Whether it’s Kronos, Workday, or other workforce management solutions, you know how to analyse configurations, translate business needs into technical solutions, and ensure everything runs like clockwork.

You thrive in an international, fast-paced environment, managing multiple priorities while keeping an overview of what’s most important. You’re a great communicator, capable of translating technical updates into clear, practical information for end-users, and you love helping teams get the most out of their tools.

You also bring:

• A bachelor’s or master’s degree in Business, Data Analytics, HR, Finance, Computer Science, Statistics, Mathematics, or a related field or equivalent work experience.
• 5+ years of experience in a similar role, ideally in an international setting.
• Strong knowledge of Workforce Management solutions (Kronos, Workday, UKG Pro Workforce Management, etc.), preferably in retail.
• Experience with HR cloud solutions (SuccessFactors is a plus).
• Fluent English skills (Dutch is a bonus!).
   

What We Offer

From our international headquarters in the Zwaagdijk-Oost, you’ll have an impact on what happens in our stores across all European countries. We welcome more than 18 million customers weekly in over 2,900 stores in 12 European countries. We have ambitious growth plans for Action and for you. Our growth means you can continue to take new steps, whether it’s a new role, an exciting innovation project, or developing new skills. And all this in a culture where our values are central: customer focus, teamwork, simplicity, discipline, cost conscious, and respect.

Did you know you can also count on:

• 24 vacation days, with the option to purchase 5 extra days based on a 38-hour work week.
• 15% employee discount on your purchases at Action.
• Flexible working hours and the option to work 40% of your working hours working from home (in coordination with your team and manager).
• Annual bonus based on company & personal performance,
• A good pension scheme, work from home allowance, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads or through public transport, using the shuttle bus from Hoorn train station).
   

How We Contribute to Society

If you only know Action from the stores, a whole new world will open when you come to work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor over 2,500 children worldwide who are growing up in an SOS Children’s Village? That our team reflects the diversity of our customers, with over 155 different nationalities? That we source 94% of our wood products and 100% of our cotton sustainably? And that nearly all our stores use energy-efficient LED lighting? Yes, that’s also Action. Curious about the other initiatives we support? Join our team and discover them for yourself.
 

Interested?

Do you recognise yourself in this role? Apply now via the button below and become our new Workforce Management Specialist 

What Happens Next

1. Our recruiter reviews your application and contacts you as soon as possible.
2. We invite you for an initial interview.
3. We want to get to know you better, therefore you’ll complete an online assessment.
4. We invite you for a second interview, during which we’ll discuss your assessment, and you might meet one of your future colleagues.
5. If we’re both convinced, we’ll make you an offer you can’t refuse!

Throughout the process, your recruiter is your main point of contact and available for any questions.
We value integrity, so a pre-employment screening is part of the process for this vacancy. Ask your recruiter for more information.