Payroll & HR Admin Performance Delivery & Analytics Specialist

(Full-time, 38 hours per week)

Are you passionate about performance analytics, skilled at optimising HR processes, and eager to leverage data-driven insights to enhance service delivery? If you're a data enthusiast with a knack for uncovering actionable insights and want to make a tangible impact within an international setting, we have the perfect role for you!
 

This is your daily Action

As our Payroll & HR Admin Performance Delivery & Analytics Specialist, you'll lead the strategic optimisation of HR services across payroll and HR administration by harnessing advanced analytics tools. Your key responsibilities include:

• Performance Analytics & Reporting – Utilising ServiceNow Performance Analytics Pro, you will develop dashboards and comprehensive reports, identifying key trends and improvement areas to enhance HR service delivery.
• Data Quality Assurance – Ensuring accuracy and integrity of HR analytics data through rigorous quality checks and governance measures.
• International KPI Repository Management – Establishing and maintaining an international KPI repository, standardising KPI definitions, and ensuring data accuracy and availability for performance monitoring.
• SLA & KPI Compliance – Monitoring service agreements with external vendors like SD Worx and PwC, analysing performance data, and recommending corrective actions to bridge performance gaps.
• Service Delivery Improvement – Identifying and implementing innovative practices and solutions to optimise external vendor services.
• Review Meeting Oversight – Streamlining standards for performance review meetings, ensuring consistency, transparency, and actionable insights for stakeholders.
• Stakeholder Engagement & Collaboration – Working closely with business stakeholders and local expert teams to align analytics-driven performance management with organisational goals.
• Continuous Improvement – Regularly exploring enhancements in analytics methodologies, tools, and processes, staying abreast of industry trends, and driving ongoing innovation.
   

Meet Your Team

You’ll become an essential part of Action’s International HR Administration team, driving performance analytics and supporting our dynamic HR Services across multiple European countries. Your insights and analytics expertise will help ensure excellence in payroll and administrative functions for thousands of Action colleagues.

You’ll collaborate closely with:

• HR Administration Manager
• Head of International HR Services
• External payroll and service vendors (e.g., SD Worx, PwC)
• Cross-functional stakeholders across the Action business
   

This is You

You’re a data-driven problem solver who thrives on improving processes and delivering measurable results. Your analytical expertise, coupled with a strategic mindset, ensures you continuously enhance HR performance and service quality.

• Bachelor’s degree in Human Resources, Business Administration, or related fields (advanced degree preferred).
• 5+ years of experience in performance management, analytics, or process optimisation, preferably within international retail.
• Advanced proficiency in ServiceNow Performance Analytics Pro and Microsoft Excel.
• Strong analytical skills, with expertise in KPI development and performance reporting.
• Excellent English and Dutch language skills (spoken and written).
• Proven ability to collaborate, influence stakeholders, and communicate clearly across various organisational levels.
• Results-oriented with a continuous improvement mindset.
   

What We Offer

Based at our vibrant international headquarters in Zwaagdijk-Oost, you'll play a key role in a thriving European business. Action offers a supportive, dynamic environment where your ideas and skills can make a real difference.

Benefits include:

• 24 vacation days, with the option to purchase an additional 5 (38-hour workweek).
• 15% employee discount in Action stores.
• Flexible working hours, including hybrid working (40% from home).
• Competitive annual bonus based on personal and company performance.
• Comprehensive pension plan, travel allowance, home working allowance, and collective health insurance.
   

How we contribute to society

At Action, we believe in making a positive impact beyond our stores. From sponsoring children in SOS Children's Villages to promoting sustainability and diversity, we’re committed to responsible business practices that create a better world. Join us and be part of our journey!
 

Interested?

Action is an inclusive employer and warmly invites all qualified candidates to apply today!

What Happens Next

1. Apply for the position.
2. Application review with prompt feedback.
3. First-round interview to discuss mutual expectations.
4. Completion of an online assessment.
5. Second-round interview to discuss results and role specifics.
6. If successful, welcome aboard as our new Performance Delivery & Analytics Specialist!

Join our dynamic team and help shape the future of HR at Action!