Performance Process Specialist

(Full-time, 38 hours per week)

Do you have a passion for retail and a keen eye for talent development? Do you want to play a crucial role in shaping the careers of employees across the Netherlands and beyond? If you're looking for an opportunity where your expertise in performance management can drive real impact, this is your chance to join Action and make a difference!
 

Your Daily Actions

As a Performance Process Specialist, you’ll be at the heart of our people development strategy, helping us identify and nurture top talent while ensuring our performance management processes are seamless, effective, and aligned with our ambitious growth plans.

At Action, we're expanding rapidly across Europe, and we know that investing in our employees is the key to our success. In this role, you'll shape and enhance our performance management framework, implement best practices, and create opportunities for our employees to thrive. You’ll also have the opportunity to make a meaningful impact on both professional and personal growth, while developing your own career within Action.

We are looking for a proactive self-starter who gets energy from creating structure, running day-to-day operations, and finding new ways when the old ones are no longer working.

Your Key Responsibilities

• Drive and manage the mid-year and year-end performance review processes, ensuring alignment with company objectives.
• Coordinate quarterly People Reviews, including preparing 9-box grids to assess talent and identify high-potential employees.
• Collaborate with leadership and HR teams to track and report on succession planning, talent ratings, and key development actions.
• Administer and maintain performance management systems, ensuring data accuracy and consistency.
• Provide regular reporting on performance ratings, talent metrics, and progress toward strategic objectives.
• Support managers and HR business partners in conducting impactful performance conversations and aligning development plans.
• Act as a subject-matter expert on performance management policies, tools, and best practices.
• Identify and implement process improvements to enhance the efficiency and effectiveness of performance management activities.
• Stay ahead of industry trends and recommend enhancements to performance frameworks, tools, and methodologies.
   

Meet your team

Action HR has transformed into a strategic Centre of Excellence, ensuring that we attract, develop, and retain the best talent to support our incredible growth. Within our HR team:

• Recruitment finds top talent for our international headquarters.
• Compensation & Benefits manages salaries, bonuses, and employee perks.
• People Development (that’s where you come in!) ensures that employees grow and succeed.
• HR Projects drives initiatives to improve our HR function.
• Our Shared Service Centre supports Country Offices with payroll and other HR services.
• HR Business Partners work closely with departments to align people strategies with business goals.
• If you want to be part of a dynamic HR team that’s making a real impact, this is the place for you!
   

This Is You

As a Performance Process Specialist, you bring expertise, initiative, and a passion for driving performance at scale. You thrive in a fast-paced environment, where you can take ownership of processes, introduce innovative ideas, and turn them into reality.

Qualifications & Skills

• Bachelor’s degree in HR, Business Administration, or a related field.
• Proven experience in performance management, talent management, or a related HR discipline.
• Strong understanding of performance review processes, including ratings, 9-box grids, and succession planning.
• Proficiency in performance management systems and tools (e.g., Workday, SuccessFactors, etc.).
• Excellent analytical skills, with the ability to interpret and present data-driven insights.
• Strong communication and interpersonal skills, with a collaborative mindset.
• High attention to detail and the ability to manage multiple priorities effectively.
• Fluency in English (spoken and written).
   

What we offer

More than you expect! From our headquarters in the Zwaagdijk-Oost, you’ll influence employee development across Europe. With over 2,900 stores in 12 countries, we’re growing fast and that means endless opportunities for you to grow too!

At Action, we offer:

• 24 vacation days, with the option to buy 5 extra days (based on a 38-hour workweek).
• An annual bonus, based on company and personal performance.
• Flexible working hours, including up to 40% remote work.
• 15% staff discount on all purchases at Action.
• A solid pension scheme, collective health insurance, and travel allowance.
• An easy commute: Zwaagdijk-Oost is just 30 minutes by car from Amsterdam, with free parking and a shuttle service from Hoorn train station.
   

How we contribute to the society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 159 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself. 
 

Interested?

We are proud to be an inclusive employer, and we warmly invite everyone who recognises themselves in this vacancy to apply. So take action and apply for this position now!

What Happens Next

1. Apply for the position.
2. We’ll review your application and get back to you promptly.
3. We’ll invite you for an interview to see if we’re a great match.
4. If selected, you’ll complete an online assessment.
5. Second interview: discuss the results and explore the role in depth.
6. Third interview: meet with our HR Director
7. If it’s a match, welcome aboard as our new Performance Process Specialist!

Join our dynamic team and be part of something bigger!