Practice Owner - IT Change Enablement and Release Management

(Fulltime / Parttime, 32-38 uur per week)

We are looking for a IT Service Management Practice Owner with strong experience in Change & Release management. Someone who is Improving, renewing & innovating. Our challenging growth ambitions are reflected in all facets of our organization. Our portfolio of IT service management practices is also in a state of flux. It's up to you and your colleagues to design, implement and manage these processes optimally. You are responsible for, among other things, the IT Change Enablement and Release Management practice. Are you ready to join our team? Are you going to ensure that our organization can continue to achieve rapid international growth and pursue to optimize it?
 

This is your daily action

You are responsible for overseeing and managing the change enablement and release management practice within the organization. You ensure that changes are implemented smoothly and efficiently, minimizing disruption to services and business operations. You will work closely with various stakeholders to ensure that IT changes align with business objectives and are executed in a controlled and efficient manner. You drive continuous improvement and play a crucial role in a challenging and fast-growing IT organization. With the goal: a better service and customer experience. And there's more: you take a close look at our own way of working and make it more efficient where possible. 

A selection of your tasks:

• Practice Ownership: You define, implement, and maintain the change enablement and release management practices in alignment with ITIL v4 framework.
• Risk Management: Assess and manage risks associated with changes to ensure minimal impact on business operations.
• Stakeholder Communication: Communicate change-related information to all relevant stakeholders, ensuring transparency and alignment.
• Change Authorization: Oversee the authorization of changes, ensuring that all changes are properly evaluated and approved before implementation.
• Continuous Improvement: Continuously monitor and improve the change enablement process to enhance efficiency and effectiveness.
• Training and Support: Provide training and support to teams involved in the change process to ensure adherence to best practices.
• Performance Reporting: Track and report on the performance of the change enablement process, identifying areas for improvement.
• Collaboration: Work closely with other ITIL practice owners, such as Configuration, Problem and Incident Management, to ensure seamless integration of changes.
• Supporting Tooling: You ensure that the setup of our IT service management tooling facilitates and optimizes the execution of your practice.

Last but not least, You help your team of practice owners implement, monitor and continuously improve our IT Service Management practices such as incident management, problem management, configuration management and service catalog management.
 

Meet the team

Our Technology & IT department adds value with centralized teams for Enterprise Architecture, IT Project & Portfolio Management, Development & Operations, and multiple Business Technology (BizTech) teams. Action creates a positive working atmosphere with a highly committed, cost-conscious, customer-oriented and culturally diverse team. We like to work in a team; We live our company values with simplicity in everything we do. To achieve our expansion goals, the best talent is required. Do you want to work with state-of-the-art technology on challenging projects within the dynamic world of retail? Take Action!
 

This is you:

Focused on improvement. There's nothing you love more than coming up with efficient ways to deliver and improve IT services. In doing so, you combine technical with functional knowledge and score high on pragmatism, IQ and EQ. As a self-starter, you manage daily priorities in an efficient way. You don’t hesitate to take the lead and deliver tangible outcomes when it comes to improving your practice. And as a team player, you can work well with people at all organizational levels. You also bring good analytical skills and you are always looking for solutions. Of course, you have a great love for service management and feel at home in a fast-paced working environment.

And further:

• Bachelor's or master's degree in an IT field 
• ITIL v4 certified.
• You are successful in managing the change enablement and release practices.
• Speak and write well in English.
• Willing to participate in the stand-by organization 
• Experience with Agile and DevOps methodologies.
• Proven track record of successfully managing change initiatives in a complex environment
   

What we offer:

Quite a lot, actually! From our bustling headquarters in the Netherlands, you will have an impact across the whole of Europe. We're now up to more than 2,650 stores in 12 countries and millions of smiles from our customers – and we're not stopping there, because we have major growth ambitions, both for Action and you. Our growth means you can always take new steps to develop as a professional, whether that means a different position, an interesting innovation project or new skills. And you can do all that in a culture where we truly embrace our shared values: customer focus, teamwork, simplicity, discipline, cost-consciousness and respect.

You can also count on Action for the following:

• A competitive salary based on a 38-hour week
• An annual bonus based on achieving company and personal targets
• 24 days' holiday with the option to buy five additional days (based on 38 hours per week) 
• A temporary contract with the intention of offering you a permanent contract in the long term
• Flexible working hours and the option to spend 40% of your hours working from home (in coordination with your team and manager)
• 15% staff discount on your purchases at Action 
• A good pension scheme, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads) 
   

How we contribute to society

As a retailer with millions of enthusiastic customers, we take our responsibility for people and the environment seriously. That's why we're keen to invest in solutions that reduce environmental impact and ensure better production conditions in the countries where we have stores and produce. Click here for more information.
 

Interest?

Take action and apply now! 

And so it continues:

1. Our Sr. Tech Recruiter Rob van Elburg will review your application and get back to you as soon as possible. 
2. We will invite you for an initial job interview. 
3. We would like to get to know you better, which is why we ask you to take an online assessment. 
4. We will invite you for a second interview and discuss your assessment, among other things.
5. Are we both interested? Then we will become new colleagues!