Team Lead HR Services

(Full-time, 38 hours per week)

Lead, Inspire, and Drive HR Excellence at Action!

Are you an experienced HR leader with a passion for people, processes, and performance? Do you thrive in a fast-paced, growing organisation where every day brings new challenges and opportunities? If you're ready to make a real impact, we want you on our team!
 

This is your daily Action

As the Team Lead HR Services, you’ll be at the heart of our HR operations, leading a team of approximately 20 dedicated professionals who ensure seamless HR services for our colleagues across 12 countries. This includes;

• Optimising HR Operations – You’ll anticipate Action’s rapid growth and introduce best practices that keep our HR services running like clockwork.
• People & Team Development – Your team’s growth is your priority! You’ll focus on resource planning, training, and fostering a supportive, high-performing culture.
• Process Ownership & Improvement – From streamlining administrative processes to building HR structures from scratch in new markets, you’ll drive efficiency and innovation.
• Stakeholder Management – As the go-to contact for HR Services across all countries and HQ, you’ll collaborate with experts and leaders to ensure smooth communication and operations.
   

Meet Your Team

At Action, HR is more than just policies and payroll, it’s about people and possibilities! Our HR Services team is the backbone of our business, providing vital support to our stores, supply chain, and country offices.

Within HR, we have:

• Recruitment – Finding top talent for our headquarters and Dutch operations.
• Compensation & Benefits – Ensuring competitive salaries, bonuses, and perks.
• Learning & Development – Helping colleagues grow and thrive.
• HR Projects – Driving strategic HR initiatives for a better employee experience.
• HR Business Partners – Supporting teams with career growth and workforce planning.
• Want to be part of a team that’s shaping the future of HR at Action? Now’s your chance!
• Curious about your new colleagues? Stephanie and the team can’t wait to welcome you!
   

This is You

You're not just a manager, you’re a leader. You know how to motivate a diverse team, drive results, and keep things running smoothly in a fast-paced, international environment. You embrace challenges with a proactive mindset and thrive on making things better every day.

• Bachelor’s or Master’s degree in Business, HR, or a related field.
• 8+ years of experience, preferably in an international setting.
• Proven track record in leading teams within a shared services environment.
• Strong knowledge of digital HR processes (SuccessFactors experience is a plus!).
• Excellent communication skills in English (Dutch is a bonus!).
• A hands-on approach and a passion for continuous improvement.
   

What We Offer

From our international headquarters in the Zwaagdijk-Oost, you’ll have an impact on what happens in our stores across all European countries. We welcome more than 18 million customers weekly in over 2,900 stores in 12 European countries. We have ambitious growth plans for Action and for you. Our growth means you can continue to take new steps, whether it’s a new role, an exciting innovation project, or developing new skills. And all this in a culture where our values are central: customer focus, teamwork, simplicity, discipline, cost conscious, and respect.

Did you know you can also count on:

• 24 vacation days, with the option to purchase 5 extra days based on a 38-hour work week.
• 15% employee discount on your purchases at Action.
• Flexible working hours and the option to work 40% of your working hours working from home (in coordination with your team and manager).
• Annual bonus based on company & personal performance,
• A good pension scheme, work from home allowance, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads or through public transport, using the shuttle bus from Hoorn train station).
   

How we contribute to the society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 159 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself. 
 

Interested?

We are proud to be an inclusive employer, and we warmly invite everyone who recognises themselves in this vacancy to apply. So take action and apply for this position now!

What Happens Next

1. Apply for the position.
2. We’ll review your application and get back to you promptly.
3. We’ll invite you for an interview to see if we’re a great match.
4. If selected, you’ll complete an online assessment.
5. Second interview: discuss the results and explore the role in depth.
6. If it’s a match, welcome aboard as our new Team Lead HR Services!

Join our dynamic team and be part of something bigger!